Frequently Asked Questions (FAQ)

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Will ISOFAIDATE issue me the certificate?

ISOFAIDATE offers documentary KITs and consultancy to obtain certifications, it is not a certification body (CB). If you need quotes we work with several partners and you can contact us, we will show you how to do it without obligation. Write to info@isofaidate.com.
If I find that I don't need the KIT, can I return it and be refunded?

Our products consist of open MS Office files (Word, Excel ...), once downloaded they can be duplicated without difficulty, so it is not possible to make them. However, if you need to request a refund you can write to info@isofaidate.com. We will assess your needs without difficulty.
How can I submit criticisms or complaints?

We are oriented towards continuous improvement, communicate your requests to info@isofaidate.com. We will be happy to improve our products and services based on your suggestions.
I have already purchased a document and I want to buy another product that contains it: do I have to pay it back?

We are the only ones to guarantee you a discount on subsequent purchases equal to the cost of what you have already purchased previously: don't you believe it? If you want to buy a product that contains documents already purchased, write to info@isofaidate.com: a discount voucher is waiting for you! Example 1 - you have already purchased an ISO 9001: 2015 KIT and you are interested in the integrated ISO 9001: 2015, ISO 14001: 2015, ISO 45001: 2018 KIT: we will discount the price of the first purchase. Example 2 - you have already purchased a procedure and are interested in a KIT that contains it: we will discount the price of the first purchase.
Am I entitled to assistance with the implementation of the purchased products?

If you have any questions about the use of documents, the purchase includes assistance via email FOREVER. Write to info@isofaidate.com
Can I request consulting, auditing and training services?

Valerio Tavolazzi, expert in management systems, audits, certification procedures and founder of ISOFAIDATE, is also a consultant and trainer for the achievement of ISO certifications. For info write to info@isofaidate.com
How can I implement the KIT or documents without errors?

Products come complete with compilation instructions, templates are often filled with actual sample texts. Also, download the guide as a gift at this link ➡️ https: //www.isofaidate. com / download-guide If you have any doubts write to info@isofaidate.com.
Once I have bought the KIT, how much does it cost to certify me?

For information on certification costs, read our in-depth analysis: https: / /www.isofaidate.com/post/costo-certificazione-iso If you wish to have a quote write to info@isofaidate.com.