Why would you need to have your company ISO 9001 certified?
What are the benefits?
If you want to find out how you can benefit, read on.
A brief history of ISO 9001
The concept of Quality Management, which studies the management of business processes in order to maximise all-round Quality, customer satisfaction and, therefore, profit, was founded in the first half of the last century, thanks to William Edwards Deming, Joseph Juran, Armand V. Feigembaum and Kaoru Ishikawa.
ISO 9000 was first published in 1987 by the ISO , the International Organization for Standardization.
Since then, developments have been continuous: revision after revision, the ISO 9001 standard guarantees the requirements needed to organise your company or business and maximise your results.
The latest version of 2015 represents the reference standard, now recognised throughout the world, for the effective management of business processes, with the aim of guaranteeing a product and service that conform to market demands and impress the customer, basic requirements to ensure the lasting and profitable success of every organisation.
Let's take a look at the benefits for you who wish to ensure that success for your company or business.
1 – Become the leader of your market (for real)!
Total Quality Management award winners have significantly higher average growth rates than other organisations:
44% more growth in share value,
48% more in the increase in operating profit,
37% more in revenue growth.
Sure, you will say, but this applies to large companies.
But no, this isn't the case.
In the same study, small companies winning awards related to Total Quality Management present, compared to other organisations:
An increase in operating income of 63%
An increase in sales of 39%
An increase in ROS of 17%
An increase in employment of 21%
An increase in assets of 42%.
Source: Paparo, Fulvio. DALLA QUALITÀ AI RISULTATI: IL CAMMINO DELL'IMPRESA VERSO IL SUCCESSO DUREVOLE
2 – A quality-oriented culture
Following the principles and requirements of ISO 9001:2015, means growing your company culture, allowing your employees to be more competent in managing their own processes than your competitors and therefore more likely to develop profitable businesses.
Certification corresponds to a virtuous cycle of continuous improvement, the only way to transform your faults and errors into new wealth.
3 – Result-orientation
The requirements of ISO 9001 will oblige you to define the objectives you want to achieve and how to do this.
For the standard, only the results count, the rest is talk, and on the basis of the evaluation of results, you have to develop the evolving processes of your organisation.
4 – Replicate and make repeatable good performances
Why throw away the precious heritage of the ways in which we achieved excellent results?
ISO 9001 requires you to standardise processes, i.e. establish the best ways to achieve the desired business result, make procedures simple and clear and thus allow your employees to improve productivity and performance.
Standardisation will also allow you to free up time for yourself, to delegate most of the more operational tasks while ensuring optimum performance, and to make best practices repeatable by anyone and replicable in time and space (wouldn't you like to have a business so profitable that you can open new locations that replicate the same success)?
5 – Anticipate risks, pursue opportunities
Following the demands of the ISO 9001 requirements, you will need to analyse your context and identify the risks of your business, as well as the opportunities.
This activity will allow you to always be one step ahead of your competitors and to minimise costs when faced with real risks.
Shall I give a clear example?
In catering, those who have evaluated and ridden the wave of the home delivery revolution of recent years have benefited incredibly during the lockdown caused by the COVID emergency in the first months of 2020, compared to their competitors.
6 – Use the certification as a commercial weapon
Since the 1980s, ISO 9001 certification has been synonymous with new business opportunities, whether your company works for the public sector (access to tenders and contracts is required very frequently), or to become a supplier partner of excellent companies.
Still not sure?
Contact us; we are sure we will have the right information to help you find your optimal solution.